STREP POLICY 

For your convenience CSC provides the following Standard Repair Pricing (STREP) rates on repairs. These STREP rates will ensure faster turn around times by eliminating the need for quotes on 80% of repairs carried out. 

The following services are included on all STREP repairs:

• Printer strip and service.
• Preventative Maintenance.
• Standard upgrades for common failures.
• Replacement of small parts where necessary.
• Diagnostic routines with quality control & testing in accordance with the Original Equipment Manufacturer specifications.
• Cosmetic clean up and bubble wrapped for delivery.
• Three-month Warranty on all repairs.

• No quotes will be provided where repairs fall within the STREP rate charges.
• Repairs not covered under the STREP charge will be quoted on a time and material basis.
• STREP prices do not include replacement of any costly modular parts i.e. logic boards, print heads, complete PSU’s etc. In such cases a quote will be submitted.
• No COD repairs will be released, unless settled in full
• Payment via CASH or EFT Only
• A quote rejection fee of R95.00 excl. VAT is applicable for all repairs undertaken.
• Equipment Handling Fee of 20% of the applicable strep rate will be billed for equipment that is irrepairable.
• Prices quoted are VAT exclusive.